1. What are your shipping options and delivery times?
- We offer standard and expedited shipping options. Delivery times vary depending on your location and the shipping method chosen. For more information, please visit our Policy page.
2. What is your return/exchange policy?
- We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we accept returns and exchanges within 5 days of delivery. Please review our Return & Exchange Policy page for detailed instructions.
3. How do I determine the correct size for my clothing?
- To ensure the best fit, please refer to our Size Guide, which provides detailed measurements for each clothing item. If you have any questions or need further assistance, feel free to contact our customer service team.
4. Do you offer international shipping?
- Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. For more information, please visit our International Shipping page.
5. Can I track my order?
- Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
6. How can I contact your customer service team?
- You can reach our customer service team by filling out the contact form on our Contact Us page or by sending an email to support@neolithicstore.com. We strive to respond to all inquiries within 2 business days.
7. Are your products ethically sourced and environmentally friendly?
- At Neolithic, we are committed to ethical and sustainable practices. We carefully select our materials and partners to ensure that our products are responsibly sourced and produced. For more information, please visit our Sustainability page.
8. Do you offer gift wrapping services?
- Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to add gift wrapping to your order.
9. Can I cancel or modify my order after it has been placed?
- We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
10. How can I stay updated on new arrivals, promotions, and events?
- To stay informed about our latest arrivals, promotions, and events, we recommend signing up for our newsletter. You can also follow us on social media for real-time updates and exclusive offers.
If you have any other questions or concerns, please don't hesitate to reach out to us. We're here to help!